Responsible gambling

Responsible Gambling Policy
Effective: April 17, 2025

At Xylvoro, we are dedicated to creating a gaming environment where safety, enjoyment, and responsible play come first. Gambling should always be a form of entertainment — never a source of distress or financial difficulty.

Our Commitment to Responsible Gambling
Responsible gambling is a core value at Xylvoro. We actively promote:

  • Preventing underage gambling
  • Providing tools for personal control and self-regulation
  • Offering resources for individuals affected by gambling-related harm
  • Encouraging informed, responsible gambling behavior

Age Restrictions
Xylvoro services are available exclusively to individuals aged 18 or older, or the minimum legal age in your jurisdiction — whichever is higher. We may ask for proof of age and reserve the right to suspend or close accounts where underage use is suspected.

Understanding the Risks
While gambling can be thrilling, it also carries risks, including addiction. It should never be considered a financial solution. Always approach gambling as a form of recreation and maintain moderation in your habits.

Guidelines for Responsible Play
To maintain a healthy and enjoyable gambling experience, consider the following:

  • Set time and spending limits before you start playing
  • Avoid gambling when emotionally distressed or impaired
  • Take regular breaks to keep a clear perspective
  • Never chase losses — it often leads to greater disappointment
  • Keep gambling fun and within your means

Tools for Self-Regulation
Xylvoro offers a variety of tools to help you stay in control of your gambling:

  • Deposit and spending limits
  • Session time alerts
  • Temporary “cool-down” periods
  • Self-exclusion options (for short or long-term)

Self-Exclusion Support
If gambling begins to feel overwhelming, our self-exclusion features allow you to temporarily or permanently close your account. This can help you regain clarity, reset habits, and focus on your well-being.

Recognizing Problem Gambling
You or someone close to you may be experiencing gambling-related harm if you notice:

  • Spending more time or money on gambling than planned
  • Hiding or lying about gambling activity
  • Using gambling as an escape from emotional difficulties
  • Feeling guilty, anxious, or regretful after gambling

Early recognition of these signs is critical. If any of these sound familiar, it’s important to seek help.

Getting Help
You are not alone. Support is available through professional, confidential organizations, including:

  • BeGambleAware
  • GamCare (UK)
  • National Council on Problem Gambling (US)
  • Gambling Therapy

These organizations provide free, compassionate assistance whenever you need it.

A Safer Gaming Experience with Xylvoro
At Xylvoro, we believe that the best gaming experiences are grounded in fun, balance, and responsibility. Our mission is to ensure your time with us is safe, enjoyable, and always within your control.